Terms and conditions

Terms and conditions


1.1. Please read these terms of use (“Terms of Use”), our Privacy Policy and Cookie Policy carefully before using our Website. By using the Website, you indicate that you accept these Terms of Use, our Cookie Policy and our Privacy Policy, and that you agree to abide by them.

1.2. We reserve the right, at our sole discretion, to revise and update these Terms of Use at any time without further notice. We will post the latest version of our Terms of Use on this page. Your continued use of the Website after such changes will mean you accept those changes.

1.3. In these Terms of Use, “user”, “you” and “your” means any and all persons using this Website.


2.1. Access to and use of the Website is provided by Re-Solv (registered Charity No 326732).


3.1. Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice.

3.2. It is your responsibility to ensure that your computer or mobile device meets all the necessary technical specifications to enable you to access and use the Website.

3.3. We may, from time to time, restrict access to certain features, content, or all or part of the Website.

3.4. We cannot guarantee the continuous, uninterrupted or error-free operation of the Website. There may be times when all of, or certain features, parts or content of, the Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website. We do not guarantee that the Website (or any sites that are linked to this Website) is free from technical errors, computer viruses or any other malicious or impairing computer programs

3.5. You may only use the Website for your own non-commercial personal use and only in accordance with these terms.

3.6. We may change the format and content of the Website from time to time. You agree that your use of Website is on an ‘as is’ and ‘as available’ basis and at your sole risk.


4.1. We welcome links to our Website from other health, social care and drug rehabilitation and advice agencies. When linking to our Website, please include a notice to indicate that users will be taken to our Website via the link, and please do not link to our Website using a frame.

4.2. The Website may contain links to other sites. Except where they belong to us, such other sites are not under our control or maintained by us. We are not responsible for the content of such sites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other sites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other site) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our Website by way of a hypertext link or any other means.


5.1. The Website provides information about volatile substance abuse but we do not provide medical advice. Please always contact your GP or other appropriate health professional if you need medical help or are in any way concerned about your health and/or wellbeing.

5.2. The information contained within the Website may contain inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. Neither we nor any of our licensors guarantee the accuracy, completeness, or usefulness of any such information, nor its merchantability or fitness for any particular purpose.

5.3. Commentary and other materials appearing within the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

5.4. If you feel that any information appearing or posted on the Website is inaccurate, untrue or inappropriate or breaks any of the rules set out in these Terms of Use, please let us know by contacting us through the Website.


6.1. As a condition of your use of the Website, you agree that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Terms of Use

6.2. You may not use our Website:

(a) in any way that breaches any applicable local, national or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) for the purpose of harming or attempting to harm any third party in any way (in particular minors);
(d) to send, knowingly receive, upload, download, use or re-use any material which (i) is inaccurate, discriminative, defamatory, obscene, threatening, deceptive abusive, profane or offensive (or is likely to be perceived as such) (ii) promotes violence or any other illegal or immoral activity (iii) is in breach of anyone else’s intellectual property (iv) adversely affects the performance or availability of the Website; or (v) which is otherwise in breach of any of our Terms of Use;
(e) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of solicitation; or
(f) to knowingly transmit any viruses, worms, trojans, or any other contaminants that may be used to access and/or modify, delete or damage any data files or other computer programs.


7.1. All concepts, information and materials contained in or displayed on the Website (other than any User Generated Content) are the proprietary property of us or our licensors, and are protected by copyright, trade secret, and other applicable laws.

7.2. You are welcome to download and print any materials that we make available for this purpose. We are usually happy for people to reproduce content or materials from the Website, but ask you to obtain our permission first, using the contact information below.

7.3. You may not copy, reproduce or interfere with the Website, including but not limited to using any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve the right to monitor and to bar any such activity and your use of the Website hereby authorises us to monitor your use of the Website and its content.


8.1. Your privacy is extremely important to us. Please read our Privacy Policy which sets out how we intend to use and share any personal data you may choose to share with us via the Website.


9.1. We use cookies as part of the Website. Please read our Cookie Policy for more information about the types of cookies used.


10.1. Please note that Re-Solv is not a medical organisations and the Website provides information rather than advice. We do not accept liability for any inconvenience, loss or damage arising from the use or inability to use the Website.

10.2. Nothing in these Terms of Use limits or excludes our liability to you for:
(i) death or personal injury caused by our negligence;
(ii) our fraudulent misrepresentation; or
(iii) any other liability that may not be limited or excluded under English law.


11.1 We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of the Website. When a breach of this policy has occurred, we may take such action as we deem appropriate, and this may include the immediate, temporary or permanent withdrawal of your right to use parts of the Website.


These Terms of Use are governed by the law of England and Wales and you agree that any disputes between us, including any non-contractual disputes, arising from these Terms of Use or the Website, will be dealt with only by the courts of England and Wales.


Please submit any questions you have about these terms and conditions or any problems concerning the Website using the contact details below:
Re-Solv, Philanthropy House, Priestly Court, Staffordshire Technology Park, Stafford, ST18 0LQ
01785 817885, info@re-solv.org

14. Weblogs, forums and personal experience pages are excluded from the scope of certification.

Last updated on 11/12/2023

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