This policy may change occasionally so please check back from time to time.
Collection of personal information
You are welcome to browse our website (the “Website”) and view all our content without registering or providing us with any personal data. However, we do collect the following:
• Personal information that you provide us through communications such as emails, online forms, etc.
Why? We use the personal information that you give us to answer your enquiries, and provide you with information you have requested.
• Personal information that you provide us when registering for our on-line Newsletter service.
Why? We use the personal information that you give us to provide you with the information that you have requested.
• Details of your use of the Website (including, but not limited to, traffic data and location data) whether this is required for personal use or otherwise, and the resources that you access.
Please note that if you are providing us with personal information about any other person, you confirm that you have obtained his or her consent and made him or her aware of this policy before providing the information to us.
Use of personal information
We will use any information you give to us in accordance with this policy. We will not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will use your personal information in the following ways:
• To ensure that content on the Website is presented in the most effective manner for you and your device.
• To allow you to participate in interactive features of the Website, when you choose to do so.
• To notify you about changes to our service.
We may collect information about your device including, where available, your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Third Party Software
We use live chat software on our website, provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here.
This site is maintained by Re-Solv: the Society for the Prevention of Volatile Substance Abuse. Re-Solv is registered with the Information Commissioners Office (reg. no. Z6144723) and all data obtained by Re-Solv is held and used in compliance with the General Data Protection Regulations 2016.
How long do we keep your information?
We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for three years.
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law.
Access to personal information
You have a right under the General Data Protection Regulations 2016 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected.
If you would like to access a copy of your information, please address your request in writing to the Data Protection Officer at the address below. Please note that the request may be subject to a fee to meet the costs of providing you with details of any personal information held.
Data Protection Officer
Re-Solv, 30a High Street, Stone, ST15 8HT
Telephone: 01785 817885
Last updated on 15/01/2020